Phone Call Process (when to ring)

Abbey Medical operates a strict ‘no interruption’ policy during standard surgery hours. This policy means that, with the exception of a medical emergency, GPs and Nurses do not take routine phone calls whilst they are in consultations with patients. This policy is in place to ensure that the patient receives a focused and uninterrupted consultation when they visit their GP/Nurse.

In the case of an emergency a patient call will be placed through to a doctor. If you feel that you urgently need to speak to a doctor please inform the receptionist as soon as you make contact.

For routine queries please contact your GP or nurse after their surgery sessions. For most GPs/nurses surgery sessions are finished at approximately 12.15pm and 5.15pm Monday to Friday and GPs/Nurses are available at this time to take phone calls.